Call/Text : 773-418-6378
24/7

FAQs

1. How can I book a ride with BlackCarIllinois?

Booking a ride with BlackCarIllinois is simple. You can make a reservation through our website by filling out the booking form or by giving us a call at 773-418-6378. Whether you need a one-time ride, airport transfer, or hourly service, we make it easy to schedule your trip.

2. What areas do you serve?

We proudly serve Chicago, the surrounding suburbs, and nearby states like Indiana and Wisconsin. Whether you need transportation within the city, a ride to O’Hare or Midway Airport, or interstate travel to destinations in Indiana or Wisconsin, we’ve got you covered.

3. What types of vehicles are in your fleet?

Our fleet includes a variety of luxury vehicles to meet your needs, including Premium Sedans, Stretch Limousines, Full-Size SUVs, Stretch SUVs, and Sprinters. Whether you need individual or group transportation, we offer the perfect ride for any occasion.

4. Can I make changes to my reservation after booking?

Yes, you can modify your reservation by contacting us at 773-418-6378. Please inform us of any changes as soon as possible to accommodate your needs, including adjustments to pick-up time, location, or vehicle type.

5. Do you offer corporate or business accounts?

Absolutely! BlackCarIllinois provides special pricing and services for corporate clients. Setting up a corporate account allows businesses to book rides for executives, employees, and clients with ease. Contact us to learn more about opening a corporate account and the benefits we offer.

6. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as cash payments. For corporate clients, we offer direct billing options as well.

7. Is tipping included in the fare?

Tipping is not included in the base fare. While it is not mandatory, it is customary to tip the chauffeur for exceptional service. Typically, a gratuity of 15-20% of the total fare is appreciated.

8. What happens if my flight is delayed?

We track all incoming flights, so if your flight is delayed, rest assured that we will adjust your pick-up time accordingly. There are no additional fees for reasonable delays; however, if your flight is delayed for an extended period, please contact us to update your reservation.

9. Do you provide child seats?

Yes, we offer child seats upon request. Please let us know in advance if you require a child or booster seat, and we will ensure it's installed in the vehicle for your trip.

10. What if I need to cancel my reservation?

We understand that plans can change. You can cancel your reservation by contacting us directly. Please note that cancellations must be made at least 24 hours before the scheduled pick-up time to avoid any cancellation fees.

11. Can I request a specific driver?

We strive to meet our clients' requests whenever possible. If you’ve had a positive experience with a particular driver and would like them for your next ride, let us know, and we will do our best to accommodate your preference.

12. Are your drivers licensed and insured?

Yes, all of our chauffeurs are fully licensed, insured, and professionally trained to provide the highest level of service. Safety and professionalism are our top priorities, ensuring you enjoy a secure and pleasant ride.

13. Do you offer hourly services?

Yes, we offer hourly limo services for clients who need transportation for an extended period. This option is perfect for weddings, corporate events, or when you need flexible transportation throughout the day.

14. Can I book a round trip?

Yes, we provide round trip limo services. Whether you’re attending a meeting, event, or just need a ride to and from a location, we can schedule round-trip services to make your travel seamless and convenient.

15. Do you provide interstate transportation?

es, BlackCarIllinois offers interstate limo services to and from Illinois, Wisconsin, Indiana, and beyond. Whether you're traveling for business or leisure, our chauffeurs ensure a smooth ride across state lines.